This Privacy Policy explains how Cloop India Private Limited (“Company”, “we”, “our”, or “us”) collects, uses, stores, processes, and protects personal and non-personal information through the Stazy mobile application, website, software systems, and related services.
Stazy is a property management application designed to support property owners, managers, staff, tenants, operators, and related users in managing rental operations, complaints, maintenance, occupancy, communication, payments, records, and other property-related workflows.
By using Stazy, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, you should discontinue use of the application and related services.
1. Scope of this Privacy Policy
This Privacy Policy applies to all users of Stazy, including but not limited to:
- Property owners and administrators
- Property managers and staff members
- Tenants and occupants
- Support users and operational teams
- Visitors interacting with our related digital services
This Privacy Policy applies to information collected through the app, communication channels, customer support, integrated services, and other lawful business operations related to Stazy.
2. Information We Collect
We may collect different categories of information depending on how you interact with the application and services.
2.1 Personal Information
- Full name
- Mobile number
- Email address
- Date of birth, where applicable
- Gender, where voluntarily provided
- Photograph or profile image, where uploaded
- Emergency contact details, where applicable
2.2 Identity and Verification Information
- Government-issued identification details, where required for tenancy or verification
- KYC-related details and supporting documents
- Address proof or tenancy-related records
- Uploaded verification documents and associated metadata
2.3 Property and Occupancy Information
- Property name and location details
- Room, floor, bed, unit, or occupancy allocation details
- Move-in and move-out details
- Rent, deposit, dues, and billing records
- Agreement-related details and tenancy information
2.4 Payment and Financial Information
- Payment amount and payment status
- Transaction references, UTRs, and gateway transaction IDs
- Payment mode and payment timing
- Outstanding dues, wallet records, refunds, and settlement-related data
Please note that payment processing may be handled by third-party payment service providers. We do not intentionally store full debit card, credit card, or banking credentials unless specifically required through an authorised and secure integration.
2.5 Complaint, Maintenance, and Service Data
- Complaint descriptions and ticket details
- Issue categories, remarks, and status updates
- Photos, videos, and supporting attachments submitted by users
- Assigned staff information and resolution history
2.6 Device and Technical Information
- Device model and operating system
- App version and usage logs
- IP address and device identifiers, where applicable
- Crash logs, performance logs, and diagnostic information
- Internet protocol and session-level technical records
2.7 Communication Information
- Messages sent through app workflows
- Support queries and feedback
- Notifications, alerts, and communication records
- Call or messaging metadata where lawfully collected through integrated systems
3. How We Collect Information
We may collect information in the following ways:
- Directly from you when you register, log in, submit forms, upload documents, make payments, or raise complaints
- Automatically through app usage, logs, cookies, SDKs, and technical integrations
- From property managers, administrators, or authorised representatives who onboard users into the system
- From payment gateway partners, verification partners, and other authorised service providers
- From communications, support interactions, or operational workflows
4. Why We Use Your Information
We may use your information for legitimate business and operational purposes, including:
- Creating and managing user accounts
- Authenticating users and securing access
- Managing property, room, tenant, and staff records
- Processing rent, dues, deposits, refunds, and related transactions
- Providing complaint management and maintenance support
- Sending service-related communications, reminders, alerts, and notifications
- Improving app functionality, user experience, and service reliability
- Preventing fraud, abuse, misuse, and unauthorised access
- Complying with contractual, legal, and regulatory obligations
- Generating reports, analytics, and operational insights
5. Legal Basis and Consent
By using Stazy and voluntarily providing your information, you consent to the collection, storage, processing, and use of such information in accordance with this Privacy Policy and applicable laws in India.
In certain cases, we may process information based on:
- Your consent
- Performance of a contract or service arrangement
- Compliance with legal obligations
- Legitimate business and operational interests
6. App Permissions
Depending on features enabled in the app, Stazy may request access to certain device permissions. These may include:
- Camera: to capture images of documents, complaints, or property-related records
- Storage / Files / Media: to upload, view, or download supporting files and images
- Internet / Network Access: to connect the app with servers and deliver services
- Notifications: to send reminders, alerts, complaint updates, and operational messages
- Phone or OTP-related access: where necessary for secure login, verification, or communication workflows
Permissions are requested only for legitimate app functionality. You may control some permissions through your device settings, though disabling certain permissions may affect app performance or feature availability.
7. Sharing and Disclosure of Information
We do not sell your personal information. We may share information only in limited circumstances such as:
- With property owners, managers, or authorised staff for legitimate property management operations
- With service providers, vendors, and partners who help us operate the platform
- With payment gateway and financial service partners for processing transactions
- With cloud hosting, storage, analytics, communication, and authentication service providers
- When required by law, regulation, court order, or lawful government request
- To protect rights, safety, security, operations, users, or property
- In connection with a merger, acquisition, restructuring, or sale of business assets, subject to lawful safeguards
8. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including legal, contractual, accounting, operational, dispute resolution, fraud prevention, and compliance requirements.
Retention periods may vary depending on the nature of the data, the services involved, and applicable law.
9. Data Security
We implement reasonable technical, organisational, and administrative safeguards to protect information against unauthorised access, misuse, alteration, disclosure, destruction, or loss.
While we strive to use commercially reasonable measures to protect data, no digital platform, network, storage system, or method of transmission over the internet can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security.
10. Third-Party Services
Stazy may use or integrate with third-party tools, SDKs, APIs, hosting systems, payment gateways, messaging providers, analytics services, authentication services, and cloud infrastructure providers.
These third-party services may collect, process, or store data according to their own privacy practices. We encourage users to review the privacy policies of such third-party providers wherever applicable.
11. User Rights
Subject to applicable law and operational limitations, users may request one or more of the following:
- Access to personal information maintained by us
- Correction or update of inaccurate information
- Deletion of information, where legally permissible
- Withdrawal of consent, where processing is based on consent
- Clarification regarding how personal data is used
We may require reasonable verification before acting on such requests. Certain requests may be limited where data retention is necessary for legal, contractual, fraud prevention, dispute resolution, or operational reasons.
12. Children's Privacy
Stazy is not intended for use by children under the age of 18 years unless such use is specifically authorised and supervised by a lawful guardian, property operator, or other authorised person under applicable law.
We do not knowingly solicit or intentionally collect personal information from children in violation of applicable law. If we become aware that such information has been collected without appropriate authority, we may take reasonable steps to delete it.
13. International Data Processing
Your information may be processed, stored, or transferred through systems, vendors, or infrastructure located within or outside India, subject to applicable contractual, security, and legal safeguards.
14. Compliance with Law
We may preserve, use, or disclose information if reasonably necessary to:
- Comply with applicable law, regulation, judicial proceeding, or lawful request
- Enforce our legal rights, agreements, and policies
- Detect, investigate, prevent, or respond to fraud, abuse, technical issues, or security risks
- Protect the rights, safety, and property of users, partners, or the Company
15. Changes to this Privacy Policy
We reserve the right to modify, revise, update, or replace this Privacy Policy at any time. Updated versions will be posted on this page with a revised effective date.
Continued use of the application after such updates constitutes your acceptance of the revised Privacy Policy, to the extent permitted by law.
16. Contact Information
If you have any questions, concerns, requests, or grievances regarding this Privacy Policy or your information, you may contact us at:
- Company Name: Cloop India Private Limited
- App Name: Stazy
- Email: connect@stazy.live
- Country: India
17. Declaration
By accessing or using Stazy, you acknowledge that you have read, understood, and agreed to this Privacy Policy.